Privacy Policy

1. Introduction

Welcome to Ezycreate, a Software-as-a-Service (SaaS) platform provided by EZYFAB LLC ("we," "our," or "us"). Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website (www.ezycreate.com) and our services ("Services").
By using our site and Services, you consent to the terms of this Privacy Policy and our Terms and Conditions.

2. What Information Do We Collect?

We collect various types of information to provide and improve our Services to you. This includes:

a. Information You Provide Directly:
- Contact and Account Information: Name, job title, company name, email address, phone number, billing address, shipping address.
- Payment Information: Payment method details (e.g., last four digits of your payment card, card type), billing address associated with the payment method. Please note: We do not directly process, store, or maintain your full credit card or bank account information. This data is securely handled by our third-party payment processors.
- User Content: Information, including images, graphics, text, data, and designs that you upload, create, or process through our Services. This includes content for product configurators and personalized products.
- Communication Data: Information you provide when you connect with our support, send us emails, participate in surveys, or fill out forms on our site.
- Order Handling Information: Details related to your orders, including product specifications and fulfillment preferences.

b. Information We Collect Automatically:
- Usage Data: Information about how you access and use our Services, such as your IP address, browser type, device type, operating system, pages viewed, features used, date and time of access, and referring URLs.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Service and hold certain information. This includes information for analytics, personalization, and improving user experience.

3. Purpose & Use Of Personal Data (How We Use Your Information)

Any of the information we collect from you may be used for the following purposes:
- To Provide and Maintain the Service: To operate our website, deliver the requested Services, and fulfill your orders, including connecting you with our subcontracted printers and distributors.
- To Improve and Personalize Your Experience: To enhance our Website, develop new features, analyze usage patterns, and personalize the content and offerings you see.
- To Process Transactions: To manage your subscriptions, process payments, and send you transaction confirmations and invoices.
- To Communicate with You: To send you administrative notifications, service updates, security alerts, and to respond to your inquiries and support requests.
- Marketing and Promotional Communications: To send you occasional company news, updates, related product or service information, and promotional offers that we believe may be of interest to you. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions included in each email or by contacting us directly.
- For Analytics and Research: To understand how users interact with our Service, conduct internal research, and analyze trends to improve our business operations.
- To Administer Contests, Promotions, and Surveys: To manage and facilitate your participation in these activities.
- For Legal Compliance and Security: To comply with applicable laws, regulations, and legal processes, and to protect our rights, property, and safety, and that of our users or others.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your explicit consent, other than for the express purpose of delivering the purchased product or service requested, or as otherwise outlined in this policy.

4. How We Share and Disclose Information (Do we disclose any information to outside parties?)

We do not sell, trade, or otherwise transfer your personal information to outside parties for their independent marketing or promotional use. We may share your information with the following categories of recipients:
- Third-Party Service Providers: We engage trusted third parties who assist us in operating our website, conducting our business, or servicing you. These parties include:
- Payment Processors (e.g., Stripe): For securely processing your payments. Ezycreate does not process, record, or maintain your credit card or bank account information directly. We only record the payment method you have chosen and relevant transaction IDs.
- Cloud Hosting Providers (e.g., Amazon Web Services): For storing data and hosting our Services.
- Analytics Providers (e.g., Google Analytics): For understanding website usage and performance.
- Printers and Distributors: For the fulfillment and delivery of personalized products you order.
- Customer Support Tools: For managing and facilitating our support interactions with you. These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them, in accordance with this Privacy Policy and applicable laws.

Compliance with Law and Other Disclosures: We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. This includes responding to lawful requests from public bodies. Your data will not be disclosed to private third parties without your permission, except as explicitly stated in this policy for operational necessity.

Business Transfers: In the event that EZYFAB LLC is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

Non-Personally Identifiable Information: Non-personally identifiable visitor information (e.g., aggregated usage statistics) may be provided to other parties for marketing, advertising, or other uses, as this data cannot be used to identify you individually.

Our staff have a duty of confidentiality and adhere to legal data protection regulations.

5. International Transfers of Personal Data

We are a global company and may transfer personal data that we collect from you to third-party data processors, such as Amazon Web Services, located in countries outside of the territory where your data was originally collected, including outside of Japan and the area covered under the General Data Protection Regulation (GDPR) or similar data protection policies in your respective country.
Please be aware that countries outside your region may not offer the same level of data protection as your home country. However, when we transfer your personal data internationally, we implement appropriate safeguards to ensure a similar level of protection, such as relying on standard contractual clauses, binding corporate rules, or other legally recognized transfer mechanisms. We always require that third-party data processors deal with your data in accordance with this privacy policy and comply with all applicable laws, statutes, ordinances, and regulations.

6. Data Security

We are committed to protecting the security of your personal data. We implement a variety of security measures, including technical, administrative, and physical safeguards, to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include, but are not limited to, encryption, access controls, secure servers, and regular security audits.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Data Protection Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights may include:

Right to Access: The right to request copies of your personal data.
Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions.
Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time, with effect for the future.

To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

9. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. However, we will not distribute your personal information to outside parties without your consent beyond what is necessary for their service provision as described herein.

10. Online Privacy Policy Only

This online privacy policy applies only to information collected through our website/app and not to information collected offline.

11. Changes to our Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. If we decide to change our privacy policy, we will post those changes on this page and update the "Last updated" date at the top of this policy. For material changes, we may provide more prominent notice, such as through email notification or a banner on our website. Your continued use of the Services after any changes indicates your acceptance of the revised Privacy Policy.

12. Your Consent

By using our site, you consent to our web site/app privacy policy.

13. Contact Us

If you have any questions about these Terms & Conditions and Privacy Policy, or if you wish to exercise your data protection rights, you can email: customercare@ezycreate.com